Student Success Manager

About us

Practicum is an international online educational platform. We help people who want to change their lives to jumpstart new careers in tech. Our team includes dozens of specialists from various fields, all working together to produce quality educational content. Practicum courses incorporate professional knowledge that you won’t find in any textbook, and finally bridges the gap between short-term MOOCs and full-time bootcamps.

We offer intensive online courses in data analytics, data science and software engineering. We believe that with dedication, perseverance, and support, anyone can master the skills required to enter these fields, and we’re here to make it happen.

We are looking to hire a Student Success Manager who will be responsible for enrollment, coordination and support, advising, student success, retention and graduation of the students of international cohorts (mainly from the USA). As Student Success Manager, you’ll act as an advisor and motivator for your students. Ultimately, your success will be measured by your students’ progress, retention, and satisfaction.

As a Student Success manager, you will:

  • Manage the day-to-day operations of students’ cohorts: create chats and channels, manage calendars, provide accesses to the materials, write posts with announcements and instructions.
  • Communicate with students on Slack or orally during consultations and exit interviews.
  • Help students set expectations for their studies and hold them accountable to their goals.
  • Keep track of students’ activity, motivation, awareness about events and interactions with the Practicum team.
  • Organize events (webinars, live-coding sessions, quizzes, online meetings with speakers & bloggers, etc.), hold events (hackathon, onboarding, graduation party).
  • Create and conduct experiments that may improve the academic experience for students.
  • Monitor and coordinate cohorts’ educational teams.
  • Collect data for analytics, provide reports regarding students’ feedback, behavior and academic success.
  • Influence the educational experience through caring about the community and each individual student, use the analytical approach in cross-functional experiments, and proactive interaction and cooperation with the wide range of teams (technical and non-technical, student-facing and back office, etc).
  • be able to identify students requiring the most support and appropriately inform the team about them.
  • be able to find recurring patterns and to spot underlying problems within the students’ experience of the program; to evaluate and offer solutions to minimize them.

We expect that you have:

  • Advanced (C2)/Native in English (written and spoken).
  • Understanding of andragogy (and learning experience design - as a big plus); teaching, counseling experience is a plus.
  • (preferably) International work experience as a student counsellor, coordinator of educational programs, community manager, user support or similar.
  • You are familiar with Excel spreadsheets, Notion, Slack (or similar tools) and not afraid to work with numbers and understand when the automation pipelines can ease your life.
  • Experienced with listening, providing valuable feedback to others, and motivating others to action.
  • Ability to manage multiple competing priorities in a fast-paced environment.
  • Enthusiastic, organized and driven self-starter.
  • Creativity and flexibility in day to day problem solving.
  • Genuinely excited about supporting students who are taking charge of their own education and striving for better careers.

We offer:

  • Working hours: Monday-Friday 13:00 - 17:00 (flexible) & 22:00 - 02:00 (fixed) Moscow time (40 hours per week). Rare weekend zoom activities.
  • Remote, full-time work.
  • Cross-cultural work experience within leading EdTech company.
  • The opportunity to help hundreds of people accomplish their learning goals.
  • The opportunity to grow professionally and take on new career endeavors.

Mon May 16 2022 22:46:38 GMT+0300 (Moscow Standard Time)